SHIPPING POLICY

 

Dogwood Hills, LLC – Missouri
Effective Date: 5/23/2026

 

Dogwood Hills, LLC ships only within the United States.

 

Order Processing Time

 

Orders are typically processed within 3–5 business days, unless otherwise noted.

 

Processing time refers to the time required to prepare and package your order prior to shipment. Processing times may vary during peak seasons, holidays, product launches, or due to high order volume.

 

Business days are Monday through Friday, excluding federal holidays.

 

Shipping Address Requirements

 

At this time, Dogwood Hills ships to physical street addresses within the United States.

Some items may not be eligible for delivery to P.O. Boxes due to shipping size, tracking, or delivery requirements.

Please ensure your shipping information is complete and accurate at checkout to help avoid delays.

 

Shipping Method

 

All orders are shipped via United States Postal Service (USPS).

 

Once a package has been accepted by USPS, Dogwood Hills, LLC is not responsible for carrier delays.

 

Signature Confirmation

 

Dogwood Hills, LLC may require USPS Signature Confirmation for certain orders.

 

Delivery is considered complete once USPS confirms delivery, including signature confirmation when applicable.

 

Refusal to sign for a package does not constitute non-delivery.

 

Transfer of Risk

 

Risk of loss transfers to the customer upon confirmed delivery to the shipping address provided at checkout.

 

Once USPS confirms delivery to the address provided at checkout, responsibility for the package transfers to the customer.
 

Dogwood Hills is not responsible for carrier delays, stolen packages after confirmed delivery, or issues caused by incorrect shipping information provided at checkout.

 

If a package is lost or damaged in transit prior to confirmed delivery, the customer is responsible for filing a claim directly with USPS.

 

Dogwood Hills, LLC will provide tracking documentation upon request but is not responsible for filing claims on behalf of customers.

 

Freight Forwarding & International Orders

 

Dogwood Hills, LLC does not ship internationally.

 

Refused or Undeliverable Packages

 

If a package is refused or returned due to incorrect address information or failure to accept delivery, additional shipping charges may be required to resend the package.

 

Original shipping charges are non-refundable.